Terms of use
These are interim terms for the Preplocal beta. They describe how the platform works today and will be finalised before general availability. They are not legal advice; if anything here matters to your business, contact us at hello@preplocal.com.
What Preplocal is
Preplocal is an Australian business-to-business wholesale food marketplace and third-party logistics service. Suppliers list products; buyers (cafés, restaurants, retailers) order them; storage and delivery operators move the goods. Accounts are for businesses, not consumers.
Ordering and stock holds
Adding a product to your cart places a hold on that stock so it is there when you check out. The hold lasts one hour; after that the items are released back to available stock and you may need to add them again. Prices are shown throughout and are final at checkout; nothing is charged until you place the order.
Payment
You pay by card, or on account (on terms) where your business has been enabled for it. Card payments are processed by Stripe; Preplocal does not store your full card number. On-account invoices are due within your agreed terms. A minimum order value and credit limits may apply to your account.
Delivery
The delivery day shown at checkout is the day we aim to deliver based on the site's schedule and ordering cutoff; it is a promise we work to, not a guarantee. You choose which of your delivery sites an order goes to at checkout.
Cancellations and refunds
You can cancel an order any time before any of its stock has been collected from a warehouse; a paid order is refunded to your card, or credited to your account if you paid on terms. Once part of an order has been collected you can still cancel the uncollected remainder, and you are credited for those items. After goods have shipped, a problem with them (damage, shortage) is handled as a claim; contact us at hello@preplocal.com.
Using the platform fairly
Keep your login details secure and use the platform for genuine wholesale trade. Don't attempt to disrupt it, access data that isn't yours, or misuse another business's account. We may suspend an account that does.
Changes
Because this is a beta, the platform and these terms will change. We'll finalise a full set of terms before general availability. Questions in the meantime are welcome at hello@preplocal.com.